Contact Us

We are excited to work with you to meet your individual requirements, so please do not hesitate to ask any questions concerning design alterations, quality or delivery.

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How to Order

Payment
We request a deposit of 50% of the value of the order to confirm the order, with the balance being paid on completion. Payment is very simple and may be done via Credit Card or direct transfer. Please contact our sales representative for the most suitable arrangement for yourselves.

Refunds
Savanna Wood offer a full money back guarantee on any product that is not made to agreed technical specification provided the product is returned to our nearest representative. Should you require we can supply detailed and close up pictures of your product being made so that you can alert us with any aspect of the commission with which you are not happy.

Shipping
Unless otherwise stated, prices exclude shipping. Your furniture is packed, crated and insured by the shipping agent. The shipping agent will keep you informed of the whereabouts of the shipment at all times.

Guarantees
Please see our GUARANTEE TERMS.